Returns, Refunds & Fulfillment

Last updated: September 20, 2026

This policy explains what to expect when purchasing books, resources, kits, or programs connected with The Little Pebble Books.

Books Purchased Through Amazon or Other Retailers

Books purchased through Amazon, Ingram-distributed retailers, bookstores, or other third-party sellers are fulfilled by those sellers. Their shipping, delivery, cancellation, return, replacement, and refund policies apply to those purchases. Please contact the retailer directly for help with an order placed through its website or store.

Direct Physical Orders

If you purchase a physical product directly from The Little Pebble Books, please inspect it when it arrives. If an item is damaged, defective, or incorrect, contact us within 14 days of delivery so we can review the issue and determine an appropriate replacement or refund.

For other return requests on direct physical orders, please contact us within 14 days of delivery before sending anything back. Items generally need to be unused and in resalable condition. Original shipping charges are not refundable unless the order was damaged, defective, or incorrect.

Digital Downloads

Because digital files can be accessed immediately, digital downloads are generally non-refundable once delivered or downloaded. If a file is defective, incomplete, or inaccessible because of a problem with the file itself, contact us and we will work to provide a corrected copy or another reasonable solution.

Bulk, Custom, Sponsored, and Program Orders

Bulk orders, custom packages, sponsored materials, school or organization orders, medical or community kits, and other specially prepared orders may be non-refundable once materials have been ordered, printed, assembled, personalized, or committed for fulfillment. Any special cancellation or refund terms will be communicated before the order is finalized.

Author Visits, Presentations, and Workshops

Cancellation, rescheduling, travel, and refund terms for author visits, presentations, or workshops will be confirmed in writing for the specific event before booking is finalized.

Shipping and Fulfillment

Estimated fulfillment and shipping timelines for direct orders will be provided when available. Bulk, custom, sponsored, or assembled kits may require additional preparation time. Delivery dates are estimates and may be affected by carriers, printers, weather, supply availability, or other circumstances outside our control.

Incorrect Shipping Information

Please review your shipping information carefully before an order is finalized. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

How to Request Help

For a direct-order issue, email trish@thelittlepebblebooks.com with your name, order details, and a brief description of the problem. Photos are helpful for damaged or incorrect physical items.

Before publishing: confirm that the 14-day direct-order return window and any non-refundable custom-order terms match how you want to run direct sales.